Welcome to Amara!

These Terms of Use (or "Terms") govern your access and use of Amara, except where we expressly state that separate terms (and not these) apply, and provide information about the Amara Service (the "Service"), outlined below.

The Amara Service is one of the "Palacio Technologies Products", provided to you by Palacio Technologies. These Terms of Use therefore constitute an agreement between you and Palacio Technologies. If you do not agree to these Terms, then do not access or use Amara.

ARBITRATION NOTICE: YOU AGREE THAT DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. WE EXPLAIN SOME EXCEPTIONS AND HOW YOU CAN OPT OUT OF ARBITRATION BELOW.

1. The Amara Service

We agree to provide you with the Amara Service. The Service includes all of the Amara features, services, technologies, and software that we provide to advance Amara's mission: To empower authentic, unfiltered human connection through 1-on-1 voice conversations.

The Service is made up of the following aspects:

• Offering opportunities to connect, communicate, and share. Amara is a mentorship platform providing a space for authentic 1-on-1 voice conversations. Browse through thoughtful profiles of mentors, industry experts, and experienced professionals ready to share their journey. The Service provides tools for Users to send introductory requests, facilitate brief initial voice interactions to establish compatibility, and subsequently subscribe to a 7-day period of voice communication capabilities with selected individuals.
• Fostering a positive, inclusive, and safe environment. We develop and use tools and offer resources to our community members that help to make their experiences positive and inclusive, including when we think they might need help. We also have teams and systems that work to combat abuse and violations of our Terms and policies, as well as harmful and deceptive behavior. We use all the information we have, including your information, to try to keep our platform secure. Learn more in the Privacy Policy.

2. The Privacy Policy

Providing our Service requires collecting and using your information. The Privacy Policy explains how we collect and use information. It also explains the many ways you can control your information. You must agree to the Privacy Policy to use Amara.

3. Account Requirements

We want our Service to be as open and inclusive as possible, but we also want it to be safe, secure, and in accordance with the law. So, we need you to commit to a few restrictions in order to be part of the Amara community.

• You must be at least 13 years old.
• You must not be prohibited from receiving any aspect of our Service under applicable laws or engaging in payments related Services if you are on an applicable denied party listing.
• We must not have previously disabled your account for violation of law or any of our policies.
• You must not be a convicted sex offender.

4. User Generated Content Policy

Providing a safe and open Service for a broad community requires that we all do our part. Users can report objectionable behavior or abusive users directly within the app. We review all reports within 24 hours. For questions, contact us at support@palaciotech.com.

We have a zero-tolerance policy for objectionable behavior and abusive users. Any user found engaging in such behavior, or sharing objectionable profile details or messages, will be permanently banned and their account removed.

In return for our commitment to provide the Service, we require you to make the below commitments to us.

• You must not engage in conduct or share information that is defamatory, discriminatory, pornographic, obscene, abusive, threatening, or otherwise illegal.
• You must provide us with accurate and up to date information (including registration information), which may include providing personal data. You may not impersonate someone or something you aren't, and you can't create an account for someone else unless you have their express permission.
• You can't do anything unlawful, misleading, or fraudulent or for an illegal or unauthorized purpose.
• You can't violate (or help or encourage others to violate) these Terms or our policies.
• You can't do anything to interfere with or impair the intended operation of the Service. This includes misusing any reporting, dispute, or appeals channel, such as by making fraudulent or groundless reports or appeals.
• You can't attempt to create accounts or access or collect information in unauthorized ways. This includes creating accounts or accessing or collecting information in an automated way without our express permission.
• You can't sell, license, or purchase any account or data obtained from us or our Service. This includes attempts to buy, sell, or transfer any aspect of your account (including your username); solicit, collect, or use login credentials or badges of other users.
• You can't modify, translate, create derivative works of, or reverse engineer our products or their components.
• You can't use a domain name or URL in your username without our prior written consent.
• You can't do, or attempt to do, anything to circumvent, by-pass, or override any technological measures that control or limit access to the Service or data.

5. Permissions and Rights

• You agree that we can download and install updates to the Service on your device.
• If you select a username or similar identifier for your account, we may change it if we believe it is appropriate or necessary (for example, if it infringes someone's intellectual property or impersonates another user).
• If you use content covered by intellectual property rights that we have and make available in our Service (for example, images, designs, videos, or sounds we provide that you add to content you create or share), we retain all rights to our content (but not yours).
• You can only use our intellectual property and trademarks or similar marks with our prior written permission. The "Amara" name, logos, and distinct visual assets are the exclusive property of Palacio Technologies and may not be used for commercial purposes without authorization.
• You must obtain written permission from us or under an open source license to modify, create derivative works of, decompile, or otherwise attempt to extract source code from us.

6. Voice Calls and Privacy

To ensure high-quality and reliable connectivity, all voice calls on Amara are facilitated through our third-party telecom provider, Twilio. By using the calling features of the Service, you acknowledge and agree that your call audio data is securely routed through Twilio's infrastructure. You may review the Twilio Terms of Service for more information.

For your privacy and security, Amara does not record, transcribe, or store the audio of any voice conversations on our servers. Your conversations remain strictly private between you and the other User.

7. Payments, Earnings, and Escrow

Amara provides a marketplace for Users to purchase 7-day communication capabilities ("Weekly Lines") with other Users ("Providers"). All payment processing is securely handled by our third-party payment processor, Stripe. By using the payment features of the Service, you agree to be bound by the Stripe Services Agreement.

The following terms apply directly to the Amara Service and your use of Weekly Lines:

• Secure Upfront Payments: When a User purchases a Weekly Line, the payment is charged upfront.
• Transparent Earnings Split: The Provider retains 80% of the total transaction value. Amara retains a 20% platform fee to cover processing costs, platform maintenance, and continued development.
• Safety Hold (Escrow): To ensure community safety, verify transaction validity, and maintain network integrity, all earnings are held in escrow for the duration of the 7-day Weekly Line, plus an additional standard 8-day holding period after the week finishes. Upon completion of this hold, earnings are automatically deposited into the Provider's connected bank account.

8. Fair Use Policy for Weekly Lines

A "Weekly Line" allows two connected users to engage in voice conversations for 7 days. To protect network integrity, ensure fair access to telecom resources, and prevent abuse, this feature is governed by our Fair Use Policy. A single Weekly Line is capped at a maximum of 30 hours (1,800 minutes) of total talk time per 7-day period. If a Weekly Line exceeds this usage threshold, the calling capabilities for that specific line will be paused for the remainder of the 7-day period to ensure systemic stability. Normal functionality will resume upon renewal or the start of a new Weekly Line.

9. Refunds and Disputes

Due to the real-time nature of voice calls and the telecom costs incurred by Amara, all purchases of Weekly Lines are final and non-refundable. If you believe your account was charged fraudulently or you encountered a severe technical failure, you may contact us within 24 hours of the transaction at support@palaciotech.com. Amara reserves the right to review disputes on a case-by-case basis. We maintain a strict policy against fraudulent chargebacks; filing a fraudulent chargeback or claim will result in immediate account termination.

10. Our Agreement and What Happens if We Disagree

• Disclaimer of Warranties: We work hard to provide the best Service we can and to specify clear guidelines for everyone who uses it. Our Service, however, is provided "as is", and we cannot guarantee it will work perfectly all the time. To the extent permitted by law, we also DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We also don’t control what people and others do or say, and we aren’t responsible for their (or your) actions or conduct (whether online or offline) or content (including unlawful or objectionable content). We also aren’t responsible for services and features offered by other people or companies, even if you access them through our Service.
• Limitation of Liability: Our responsibility for anything that happens on the Service (also called "liability") is limited as much as the law will allow. If there is an issue with our Service, we can't know what all the possible impacts might be. You agree that we won't be responsible ("liable") for any lost profits, revenues, information, or data, or consequential, special, indirect, exemplary, punitive, or incidental damages arising out of or related to these Terms or the Amara Service, even if we know they are possible. This includes when we delete your content, information, or account.
• Indemnification: You agree to defend (at our request), indemnify and hold us harmless from and against any claims, liabilities, damages, losses, and expenses, including without limitation, reasonable attorney's fees and costs, arising out of or in any way connected with these Terms or your use of the Service. You will cooperate as required by us in the defense of any claim. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you will not in any event settle any claim without our prior written consent.
• Dispute Resolution and Arbitration: You and we agree that any cause of action, legal claim, or dispute between you and us arising out of or related to these Terms or Amara ("claim(s)") must be resolved by arbitration on an individual basis. Class actions and class arbitrations are not permitted; you and we may bring a claim only on your own behalf and cannot seek relief that would affect other Amara users. If there is a final judicial determination that any particular claim (or a request for particular relief) cannot be arbitrated in accordance with this provision's limitations, then only that claim (or only that request for relief) may be brought in court. All other claims (or requests for relief) remain subject to this provision.

11. Updating These Terms

We may change our Service and policies, and we may need to make changes to these Terms so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to these Terms and give you an opportunity to review them before they go into effect. Then, if you continue to access or use the Service, you will be bound by the updated Terms. If you do not agree to any updated Terms or wish to terminate your agreement to this contract, you can do so by deleting your account and no longer accessing or using any part of the Amara Service.